Refund policy
Celuis Wellness offers a Risk-Free 100% satisfaction guarantee.
If at any time you are unsatisfied with our product, you may return any opened & unopened bottles within thirty (30) days for a full refund of the purchase price, not including shipping. Please follow the following steps to receive a full refund:
- Contact customer support for Return Number (RMA#) and return address.
- Place your RMA# inside or outside of the package along with your name and address.
- Ship the product back to us.
If you have any questions, please feel free to call customer support. We are always happy to help.
*Please remember to contact us to get your return number (RMA number). Packages must be returned within 30 days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at celia@celuiswellness.com.